Packing &
Shipping
We
maintain
partnerships
with
professional
freight
forwarding
companies,
enabling
us
to
flexibly
arrange
various
modes
of
transportation-land,
sea,
or
air-according
to
specific
customer
needs.Before
shipment,
we
professionally
package
the
products
based
on
the
customized
requirements
of
our
customers
and
the
specific
packaging
standards
for
export
goods.Depending
on
the
type
and
unique
characteristics
of
the
products,
we
select
the
most
suitable
packaging
materials
to
ensure
that
the
products
are
protected
from
vibration
and
impacts
during
transit,
preventing
any
potential
damage.Global Services & Technical Support
From the date of acceptance, the seller provides free technical services and damaged spare parts (except for man-made damage) during the warranty period. After receiving the buyer's repair order, the seller will respond within 24 hours and provide troubleshooting methods within 3 working days to ensure the normal operation of the instrument; if the problem cannot be solved by phone, a professional will be sent to the site within one month to solve the problem.After the warranty period expires, the seller still provides spare parts
at a preferential price ,provide lifelong free online technical services, and the technical service process is the same as during the warranty period. From the date of confirming that the instrument is operating normally after the replacement of the accessories, the warranty period of the replaced accessories is 1 year.Note: Whether during or outside the warranty period, if the buyer is a customer outside mainland China, the additional travel expenses of the installation and maintenance personnel shall be borne.FAQ
Q1.How
long
is
the
delivery
time?
A1.Upon
receiving
the
advance
payment,
we
schedule
the
delivery
within
3
to
6
months,
depending
on
the
complexity
of
the
custom
requirements.The
transportation
time
varies
based
on
the
shipping
method
chosen
by
the
customer,
ensuring
adjustments
and
optimizations
according
to
their
needs.Q2.Are
you
trading
company
or
manufacturer?
A2.Yes,
we
are
manufacturer,
we
have
our
own
factory.Q3.Can
I
test
sample?
A3.Yes,
sample
charged
can
be
offered
for
testing.Q4.Can
we
be
agent
or
distributor?
A4.Yes,
welcome
and
we
will
support
you.Q5.How
about
technical
service
and
support?
A5.We
offer
free
professional
online
technical
service
and
support.Q6.How
about
the
shippment?
A6.We
can
help
arrange
various
modes
of
transportation-land,
sea,
or
air-according
to
specific
customer
needs.Q7.How
about
warranty?
A7.12
months
warranty
as
usual.Q8.How
about
the
Payment?
A8.We
accept
T/T,
this
is
negotiable.